Welcome to the Support Center.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
Usage: Please submit all tickets using this online form. You may also add file attachments to your ticket. You will receive an email with a link to review your ticket, or add additional notes to it. You will also receive notification when the ticket status has changed or been closed.
Response Times: We will respond within 24 hours to your ticket. Often times the response will be sooner than 24 hours. Should you require some type of immediate response for emergency purposes (website down, email down, emergency updates or help), please set the priority status to high. Please use this status sparingly, as it will page our technicians with a flagged emergency ticket.
Human Responses: Should you required a technician to speak to, please still submit a ticket with the nature of the inquiry. We will promptly contact you. Again, a flag of High priority pages our technicians, and should be used sparingly.
Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right. A valid email address is required.
Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.
